WhatsApp is the most widely used instant messaging service in the world. In 2014, Facebook (now Meta) bought the service.
For some years now, Facebook/Meta has been increasing the list of tools and features on WhatsApp. One of the new features was the option to use WhatsApp through a web browser on a PC or laptop.
However, some WhatsApp Web users are facing issues since the most recent update. Problems range from slow loading to getting stuck while loading messages (1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13).
WhatsApp Web not working or loading slowly after update
Some WhatsApp Web users are unable to use the service as it gets stuck on the message loading screen. On some occasions, users have to wait hours for messages to load, according to reports.
If WhatsApp Web completes the loading screen, some cannot see the old messages. In this case, they receive a ‘Use WhatsApp on your phone to see older messages’ error.
For other users, the service is even constantly losing connection, preventing it from working.
The version of WhatsApp Web affected by the problems is 2.2.4 according to reports. Also, users who have updated the service are unable to downgrade to a previous version.
It’s worth pointing out that a new update is reportedly available (1, 2). If the update is available for you, you can install it and let us know if it resolved the issues.
There is still no official acknowledgment of these issues from WhatsApp. We will update this story once new developments on the matter emerge.